Privacy Policy

Updated Date: 8 March 2022, but is subject to change without notice.

At Downeast Direct Cremation, we understand that the privacy of our visitors and the knowledge of our use of information collected from each visitor is important in our activities. Please feel free to read our privacy policy and we encourage you to contact our firm about any of the information located below if you need further assistance.

Contact Information

If you feel that there is a need to contact us, please use one of the following methods:

Downeast Direct Cremation
254 Washington Street
Bangor, Maine 04401
Phone: 207-CALL-DDC (207-225-5332)
info@downeastdirectcremation.com

Downeast Direct Cremation (“DDC,” “we,” “us,” “our”), is committed to protecting your personal information. This Privacy Notice describes the personal information that we collect about you, how we use and disclose this information, and the steps we take to protect this information. For purposes of this Privacy Notice, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. This Privacy Notice applies to our collection and use of personal information through this website and any related websites, applications, tools, or platforms (the “Services”), as well as through any other means where a link or reference to this Privacy Notice is provided at the time of collection.

Our Services

DDC is a provider of direct cremation services. In connection with the provision of these services, DDC collects and stores personal information regarding individuals who visit and utilize certain functions or features of our website. This Privacy Notice applies to DDC’s collection and use of Client personal information. This Privacy Notice also applies to other personal information collected directly by DDC, including through the use of our website or otherwise in connection with the Services.

Personal Information We Collect

When you access or use the Services or otherwise interact with us, we may collect certain categories of personal information about you from a variety of sources.

Categories of personal information that we may collect from you directly include:

  • Contact information (for example, name, job title, phone number, mailing address, email address)
  • Payment-related details (for example, banking information, billing address or other credit card details)
  • Account information (for example, username and password and transaction history)
  • Communications (for example, submitted questions)
  • Deceased information (for example, name, identification, and biographical data)

Categories of personal information that we may collect automatically when you use the Services include:

  • Technical information (for example, browser type, IP address, date and time of visit, cookies, geolocation and operating system)
  • Usage information (for example, pages visited, search terms entered, and frequency of visits)

We use Google Analytics to collect and analyze information about the use of the website and to help us understand activities and trends, this includes the use of Google Analytics performance reports relating to demographics and interests. As part of this service, we share a unique identifier with Google Analytics. You may opt-out of Google Analytics by installing a Google Analytics opt-out browser add-on available for download here: https://tools.google.com/dlpage/gaoptout

Finally, we may collect personal information pursuant to a legal or contractual requirement, and failure to provide such information may impact our ability to fulfill our obligations.

How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

  • Provide and improve the Services. We may use your personal information to provide and improve the Services, including to fulfill your orders and requests. We may also use your personal information for the administration of our business, for business development purposes, and to fulfill our contractual obligations.
  • Risk mitigation and security. We may use your personal information for risk mitigation and security purposes, including to maintain the privacy and security of our data, to conduct internal audits or investigations, for data security testing and business continuity planning purposes, to prevent fraud and abuse, and to ensure the safety and security of our Clients, staff, and assets.
  • Communication and marketing. We may use your personal information to communicate with you about the Services and respond to your questions.
  • Comply with the law and exercise our rights. We may use your personal information as reasonably necessary to assess and ensure compliance with applicable laws, legal requirements, and company policies; to protect our assets or to investigate or defend against any claims of illegality or wrongdoing (including to obtain legal advice or to establish, exercise or defend legal rights); and in response to a court order or judicial or other government subpoena or warrant.
  • Corporate transaction. We may use your personal information in the event we undertake or are involved in or contemplating any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event.
  • Recruitment and hiring. We may use your personal information to evaluate your candidacy when you apply for a job with us.

We may also aggregate, anonymize, or otherwise de-identify your personal information and use it for any purpose permitted by applicable law.

Use of Cookies

When you use the Services, we may send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device, to help analyze our web page flow (including tracking user sessions), customize our content, and promote trust and safety. You are always free to decline our cookies if your browser permits, although doing so may interfere with your ability to use the Services or certain features of the Services. We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use the Services.

We may also allow certain third parties such as advertising, analytics providers, and widget providers to place cookies in order to collect information about your online activities over time and across different websites when you access or use the Services. Currently, various browsers offer a “Do Not Track” option, but there is no standard for how “Do Not Track” should work on commercial websites. Where possible, we honor Do Not Track signals.

How and When We Disclose Your Personal Information

We may disclose your personal information to the following categories of recipients, to be used only for legitimate purposes in keeping with this Privacy Notice:

  • Clients. We may share your information with our Clients in connection with our Clients provision of services to you. Cindy – we may need to explore how this should read given who you share customer information with.
  • Service providers and professional advisors. We may disclose your information to third party vendors who provide services in support of our business operations, such as website development and hosting, payment processing, e-commerce and marketing management, recruitment and hiring, service optimization, vendors that fulfill orders for funeral-related items such as flowers, and data analytics. We may also disclose your personal information to our professional advisors such as our attorneys, accountants, and insurance providers.
  • Parties involved in a corporate transaction. We may disclose your information to relevant third parties in the event of a divestiture, merger, consolidation, or asset sale, or in the unlikely event of a bankruptcy.
  • Law enforcement or other governmental entities. We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to comply with the law, prevent unlawful activity, defend our rights, or maintain security.
  • Other third parties with your consent. We may disclose your information to any other third party where you have provided consent to such disclosure.

Security, Retention & Transfer of Personal Information

We have implemented and maintained commercially reasonable and appropriate technical and organizational measures designed to protect the confidentiality, integrity, and security of your personal information. Please note, however, that no security measures are perfect or impenetrable. We therefore cannot guarantee and do not warrant the absolute security of your personal information. We retain your personal information for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights.

Your Choices & Rights

You may decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. We may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics.

Children’s Privacy

We do not knowingly collect or maintain information from persons under 13 years of age (“children”), and no part of the Services is directed to children. If you are under 13 years of age, then please do not use or access the Services at any time or in any manner. If we learn that information has been collected through the Services from children and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us using the contact information below to request that we delete the information from our systems.

Changes to Privacy Notice

We reserve the right to make changes to this Privacy Notice at any time, without notice. We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on this website or by sending you an email. Please revisit this page periodically to stay aware of any changes to this Privacy Notice. For the avoidance of doubt, disputes arising hereunder will be resolved in accordance with the Privacy Notice in effect at the time the dispute arose.

Contact Us

Please contact us with any questions, comments, or concerns about this Privacy Notice or our use of your personal information by e-mail at info@downeastdirectcremation.com or by mail at:

Downeast Direct Cremation
254 Washington Street
Bangor, Maine 04401

Phone: 207-CALL-DDC (207-225-5332)